Terms of Use

Article 1 — Who we are and what these terms govern

The website and platform [[PLACEHOLDER: domain, e.g. santamore.me]] (hereinafter: the site) is run by the Non-governmental association “Santamore”, Teuta 113, Porto Montenegro, 85320 Tivat, registration number [[PLACEHOLDER: registration number]], PIB [[PLACEHOLDER: PIB]], email [[PLACEHOLDER: contact email]] (hereinafter: we, the association). Full details are on the Organisation details page.

These terms govern the use of the site and of accounts on it. By using the site you accept them; by opening an account you accept them expressly. They are complemented by: the Donation Policy (payments, refunds, entry fees), the Event Terms (registration and participation), the Privacy Policy and the Cookie Policy (data), the Code of Conduct (behaviour on the site and at events) and the Child Safeguarding Policy. Where these terms and one of those documents differ, that document prevails for the matter it specifically governs.

Article 2 — What the site offers

Through the site we: receive one-off and monthly donations; run registration for our events; let participants open personal fundraiser pages and teams; publish every payment in and payment out in the public ledger; run challenges with partner perks; receive aid applications, volunteer sign-ups and member proposals; publish news, a gallery and organisation details.

You may browse the site without an account. An account is needed only for a fundraiser page, a team, challenges, member voting, volunteering and staff work. Donating and registering for an event do not require an account.

Article 3 — Account

You sign in to your account with a one-time link that we send to your email address; there are no passwords. Your account is as secure as your email: protect access to your inbox, do not forward sign-in links and tell us at once if you suspect misuse.

An account may be opened by an adult, for themselves, with accurate details and one email address. One person has one account. The account is not transferable. A minor does not open an account; participation by minors is governed by the Event Terms, and a fundraiser page on behalf of a minor participant is run by a parent or guardian from their own account.

An account does not mean membership of the association; membership is acquired under the Statute. Membership-related rights on the site (proposing, voting) are available only to accounts that the association marks as members.

You may close your account at any time in the settings or by writing to [[PLACEHOLDER: contact email]]. When you close your account, your fundraiser page closes and your data is deleted or anonymised under the Privacy Policy; payments in the public ledger remain with their amount and the label “Anonymous”.

Article 4 — Fundraiser page

When you open a fundraiser page, you raise funds for the association and for the cause the page is linked to; you do not receive money yourself. All payments go to the association's account, are recorded in the public ledger and are shown on your page. The page must not direct donors to any other means of payment or to other accounts.

You are responsible for the content of the page: its title, story, photograph and target. The rules are simple:

1. write truthfully; do not promise what the cause does not cover and do not present yourself as the beneficiary if you are not;
2. publish only photographs and texts for which you hold the rights and the consent of the people shown; for children the Child Safeguarding Policy applies;
3. no offensive, discriminatory, political, religious or unlawful content, and no third-party advertising;
4. if you are raising for a cause whose beneficiary is a person connected to you, say so on the page;
5. record on the site any cash you collect in person and hand it over to the association under the cash rules; until receipt is confirmed, the amount is shown as “handed in, pending”.

You may use the sharing material the site generates (images with your name, photograph and total) only to promote your own page, without altering the association's mark.

You may close your page at any time; the amount raised stays with the association and the cause. A page closes automatically [[PLACEHOLDER: number]] days after the event or cause for which it was opened, and its final total remains publicly visible.

Article 5 — Teams

A team is opened by a captain, who is responsible for the team's name, description and photograph under the rules in Article 4, and who may invite and remove members. A team name must not mislead about a link with a company, club or school without their consent. The team total is the sum of its members' pages; the internal ranking of members is visible to team members and publicly, unless a member hides their name. A member may leave the team at any time; their total stays credited to the team up to the moment they leave.

Article 6 — Donor messages, comments and news

With a donation you may leave a public message for the fundraiser. Messages and comments are part of the same space as events: the Code of Conduct applies. We remove messages that insult, mislead, harass, advertise or disclose other people's personal data. News and the gallery are published by the association; you may share gallery photographs with attribution of the source.

Article 7 — Challenges and partner perks

Challenges are voluntary. Taking part may require connecting your account to the Strava service, at your choice and with the consent set out in the Privacy Policy; we do not collect GPS tracks. Partner perks (for example a free coffee at a partner café) are given by the partner under its own terms, in a limited daily number, and cannot be exchanged for money or transferred. Falsely reporting activities or using someone else's account excludes you from the challenge. You may disconnect Strava at any time; we then delete the tokens and the activity data.

Article 8 — Member proposals and voting

Members of the association may submit proposals on the site (for example for causes, events or beneficiaries) and vote on questions the association opens for a vote. One member has one vote. Voting on the site is advisory, unless the Statute or a decision of the Assembly expressly provides that a decision is taken this way; allocations to beneficiaries are always decided by the Grants Committee under the published criteria. Proposals are public to the extent the association publishes them and are subject to the content rules in Article 4.

Article 9 — Volunteering and aid applications

A volunteer sign-up through the site is neither employment nor an obligation; the association contacts you with a proposed role, and the volunteer engagement is governed by a volunteering agreement, the Code of Conduct and, for work with children, the Child Safeguarding Policy. An aid application through the site is handled exclusively under the Grant Criteria; submitting an application creates no entitlement to funds, and the data in the application is processed under the Privacy Policy.

Article 10 — Prohibited use

The following is prohibited:

1. misrepresenting yourself, another person, a beneficiary or a link with the association, a partner or a sponsor;
2. any attempted fraud, including card abuse, fake donations, fake aid applications and false cash records;
3. raising funds outside the site using the association's name or mark, or directing donors to other accounts;
4. disrupting the operation of the site, circumventing its protections, testing for vulnerabilities without our written permission, or automated bulk downloading of content or of public ledger data to profile donors;
5. harassing other users, fundraisers, beneficiaries or the team, in person or online;
6. publishing other people's personal data, including data about beneficiaries that you learned as a fundraiser or volunteer;
7. using the site for a political campaign, religious propaganda or commercial promotion without our permission;
8. anything unlawful.

Article 11 — Moderation and measures

We review fundraiser pages, teams, messages, proposals and comments, on report and routinely. Content that breaches these terms may be edited, hidden or removed, and an account may be warned, restricted, suspended or closed, in proportion to the seriousness and repetition. Whenever possible we contact you first, say what the problem is and allow [[PLACEHOLDER: number, e.g. 3]] days to correct it; in cases of fraud, danger to children, harassment or unlawful content we act at once.

We notify you of a measure by email, with reasons. You may request a review within 15 days at [[PLACEHOLDER: contact email]]; the appeal is decided by a person who did not take the original decision, within 15 days. The amount raised up to a suspension stays with the association and the cause.

We report content that indicates a criminal offence to the competent authorities.

Article 12 — Intellectual property

The name, mark, texts, photographs, design and software of the site belong to the association or to persons who have licensed rights to us. You may share them for non-commercial purposes with attribution of the source and a link to the site; any other use, in particular commercial use, use of the mark or modification of the material, requires our written permission. The association's mark and name may be used for fundraising only through the site or with our written permission.

Content you publish yourself (story, photographs, team name, messages) remains yours. By publishing it you grant us a non-exclusive, free right, without territorial limitation, to display it on the site and in our posts, reports and material relating to the cause, including sharing images, for as long as the content is published and, for reports and the cause archive, afterwards as well. You may revoke this right by deleting the content or closing your account, except for reports and archives already published. You warrant that you have the right to publish what you publish.

Article 13 — Availability and liability

We work to keep the site running reliably and its data, in particular the public ledger, accurate and up to date. We provide the site as it is: we do not guarantee uninterrupted operation, the absence of errors or the instant accuracy of pending amounts. We may temporarily suspend the site for maintenance or security.

We are not liable for: content published by users, until we become aware of it and respond reasonably; the content of external sites we link to; damage caused by misuse of your email inbox or device; partners' services in challenges. Nothing in these terms excludes or limits liability for intent, gross negligence, death or bodily injury caused by our fault, or any liability that cannot be excluded by law.

Article 14 — Languages

The site and these terms are available in Montenegrin, English and Russian. In the event of a difference between the versions, the Montenegrin version prevails. [[PLACEHOLDER: confirm with the lawyer whether, for consumers from the EU, the version in the language they chose must apply]]

Article 15 — Complaints and contact

Complaints about the operation of the site, its content or measures are sent to [[PLACEHOLDER: contact email]]. We reply within 15 days. A suspected breach of the Code of Conduct or danger to a child is reported under the Code of Conduct and the Child Safeguarding Policy; a suspected conflict of interest or misuse of funds under the Conflict of Interest Policy, to the address published on the site.

Article 16 — Governing law, jurisdiction and changes

These terms are governed by the law of Montenegro. Disputes fall within the jurisdiction of [[PLACEHOLDER: the court with subject-matter and territorial jurisdiction for Tivat, to be confirmed by the lawyer]], without prejudice to the rights that consumers have under the mandatory rules of the state of their residence.

We may change these terms. A new version applies from its publication on this page, with a version number and date; we notify registered users of substantial changes by email at least 15 days before they take effect, and continued use after that means acceptance. If you do not accept the changes, you may close your account.

If any individual provision is void, the others remain in force.